Shipping Charges
Shipping will calculate once you have entered all of your shipping information into the checkout system and before you finalize your purchase. You may also estimate the cost once the item is placed in your cart.
Duties and Taxes – Outside the USA
International orders may be subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees in their respective country. Please contact your customs office for information on duties, taxes and restricted items.
Returns / Damages – Outside the USA
There are no returns on orders shipped outside the USA unless the item is received damaged. In the unlikely event this happens we will work with you to assist with the repair or replacement of the instrument.
USA Customers Please Read Below
USA Shipping & Handling Rates
Orders over $50 ship free, orders under $50 are flat rate shipping – in the Continental USA. FedEx is our exclusive carrier for all shipments in the Continental USA and all International Shipments. Instrument orders are shipped via Fed Ex Smart Post or Fed Ex Ground , cases via Fed Ex Smartpost and all other smaller orders are shipped via USPS Priority mail. Instrument shipments to Alaska, Hawaii and APO’s require additional postage and ship USPS Priority Mail: $30 for mandolins and mandolas / $50 for all other larger instruments. All instruments over $1000 are sent signature required. Additional charges will apply for delivery address changes after an item has been shipped. FedEx charges for the Delivery Intercept service. If you refuse a package and it is returned to us, you will not be refunded the shipping cost and you will be still be responsible for the return shipping fees. If you need you instrument
Return Policy – USA
In the Fall,Winter, & Spring, it’s important to leave your instrument sit for 24 hours before you open it to allow it to acclimate. Sudden temperature changes can cause finish checking. Therefore, we offer an 48 hour evaluation period on instruments with the following exceptions: in store sales, international sales, clearance items, special orders, and trades – no approval period on these. If an instrument is to be returned you must us advise us at,sales@thebanjostore.com, and the instrument must be in route back to us the next business day after the initial 48 hours from the time the instrument was delivered. You will be refunded the cost of the instrument less shipping – fees for ground are listed below. Express shipments would be additional. Customers are responsible for any and all damage done to the instrument while in their possession and damages via return shipping. The Banjo Store is not liable for incorrect spelling, pricing errors, or incorrect mfg specifications.
Shipping Damage
If you instruments arrives damaged please contact us immediately. We will pick that instrument up and send a replacement immediately. If a replacement is not available, then we will issue a full refund.
Return Shipping Fees
We ship instruments outbound for free only if you keep them. The following charges only apply if the item is returned. This covers our outbound shipping, insurance, and handling expenses. If you choose to upgrade your shipping you will be out the cost plus the return shipping fees below. Customers are also responsible for return shipping and insurance.
Special Orders / Custom Instruments
Special order and custom instruments require a 20% non-refundable deposit. That deposit can be in the form of a cash payment or an instrument trade in of equal or greater value. The balance is due upon completion of the instrument and delivery to The Banjo Store. If you default on these terms, you may lose you deposit and the instrument may be sold. All sales are final on custom order in instruments but in some cases special order instruments may be exchanged at our discretion.
Warranty
In the event of a warranty problem, customers are responsible for both inbound and outbound shipping. Shipping charges are not covered under any manufacturer’s warranties. New instrument warranties are good to the original owner only.
Our Privacy Statement
The following states The Banjo Store policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience. Not responsible for pricing errors
Information We Collect
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. When you purchase a product on thebanjostore.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database. Credit Card information will be removed from our database after your the order is processed. The Mandolin Store also collects e-mail addresses voluntarily to inform our customers that we received the order.
Disclosure of Information Policy
We do not share your contact information with any other companies or organizations. You may receive periodic e-mails from The Banjo Store to let you know of product specials or news of interest. If you do not wish to receive such mailings, please let us know by calling or emailing us.
About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Secure Shopping
We use Go Daddy Secure Certification Authority , providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.